Old FAQ


SHIPPING

I ordered! Gimme, gimme, (when do you) gimme?

First off, high five, glad you're gettin' your Cozy on! Second off, we ship via USPS, which takes about 4-7 business days for delivery within the continental U.S. and 7-14 business days for international orders (depending on local customs). Take a long nap. Plant a tree. Your order will be there before you know it.


Do you ship outside of the United States?

Yes! Just select the international shipping option at checkout. Heads up: any import taxes and feisty customs agents are the sole responsibility of the customer, so brush up on your local laws to avoid any surprises.


PRODUCT

Can I get customized Cozys?

Yup! If you’re ordering over 100, we can work with you on custom colors and logos to promote your brand, event, or love of seahorses. Email sales@cozy-industries.com, and the world can be your iDevice-compatible oyster (oysters not included).


Do Cozys come with an adapter?

We wish we could include one at the low, low price of a Cozy. It would certainly make the world a better place #amirite?? BUT I can tell you that the Cozy you’re contemplating will help keep your adapter right where you need it most. So you won’t have to replace any lost adapters (which is way more $$ than a Cozy), and you’ll never have to suffer from attachment problem-related nerd rage*.


*Does not protect against other forms of nerd rage.

 

How do I install a Cozy?

We made it really simple. Every Cozy package has visual instructions on the packaging. Or if you prefer moving pictures, check out this video. Those manly hands and disembodied voice belong to our founder, Ben!


CONTACT

What if I have a question or problem with my order?

Write to us at hi@cozy-industries.com and tell us what the dealio. We’re here to help!


What if I want to return an item or have questions about your service?

We always want to make our customers happy. You can find out here about our Terms of Service. If you decide Cozy is not right for you, we understand :-( Here is our Refund Policy. For anything else write to us at hi@cozy-industries.com and tell us what the dealio. We’re here to help!

 

I like you guys. Like, a lot!

Aww shucks, thanks! Please subscribe, follow us on Twitter, or like us on Facebook to get updates. But stop peeking in our window, okay? It's awkward.


What are you gonna email me if I subscribe?

Occasional updates about new products that make life better. Haikus. Compliments (your hair looks splendid today, btw). Random fun stuff.


THINGS WE PONDER (TMI??)

Will the Whedon brothers ever make a sequel to Dr. Horrible’s Sing-Along Blog?

They keep making promises that we’re really, really, really hoping they’ll keep. We think you should buy some Cozys and then write them a letter.


Can Transformers have kids?

We’ve been wondering this for years. If you have a theory (or know Michael Bay), please let us know.